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What Customers think of us!

We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.


I picked up the Audi A3 last Thursday (a week or two early) and my wife and I are delighted with it. The whole process was completely trouble-free and Ruth was always extremely responsive.

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Hi Jonathan
Sorry for the delay in responding I’ve been away.I have attached a photo of my Audi as requested.My comments are as follows :-
I contacted Jonathan at Carfile to see if he could get me a new Audi A3 sportback and to part exchange my current vehicle.Within one hour the process was completed.The following week I went to collect my Audi from **** Audi and my current vehicle was collected at the same time.All the staff at **** Audi were very friendly and professional and **** the salesman sat in the Audi with me and went through all the controls and features to ensure I fully understood the operations of the car.
I have used a number of other companies in the past to provide me with vehicles but I found Carfile to be, by far, the most efficient and competent and I would have no hesitation in recommending them both in terms of value for money and ease of process. I will certainly be using them again in the future.If you are buying a new car try them -  I’m sure you will be pleased you did.
Regards and Thanks

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The service provided by Carfile was excellent.  I would sum it up as; Courteous, Knowledgeable and most importantly, Honest.  
Emails were answered promptly, support was provided where necessary and the price agreed was the price paid - with no unpleasant surprises.
Thank you.


Hi Jonathan,
Completed  the purchase 14/07/14, had a few setbacks but nothing too serious. Thank for being so honest and helpful. Attached is a couple of pictures, Doreen said you would like to see it.

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We have now bought two Volkswagens, one BMW and two Mercedes through you and I have to say the process on each occasion has been excellent. Full credit must go to you Jonathan,for choosing dealership partners, who clearly appreciate this business stream and who have demonstrated a total commitment to us, your customers. 
When we bought our first car through you I was concerned that, because we were buying with such a good discount, the dealerships would perhaps treat us as "second class" customers but the reality was quite the opposite. At each and every stage of all our transactions we have been guided and assisted by a dedicated staff member of the various dealerships, which has meant that each transaction has been absolutely faultless.
 It does make you wonder why anyone would choose to buy a new car using the "traditional method"
Thank you, yet again!

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