What Customers think of us!
We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.
Hi Jonathan, Sorted. It’s absolutely stunning, colour is beautiful, looks the dogs bllx, sounds amazing. Glad I went with 21’s as they look superb. She’ll be absolutely chuffed to bits. Drop off and pick up was seamless, timed it while she was taking the kids swimming so she doesn’t have a clue. Parked safely away in a neighbours drive ready for the big day. Key is wrapped and under the tree. It’s been a superb experience from start to finish. Cannot fault the service from yourself and your Dealer. I’ll make sure I’ll take some pics of the big unveil and write the reviews on your websites to recommend. I’ll be sure to give you both a call when mine needs replacing 👍🏾 Just to say thanks for all you help, it’s been a real pleasure and I wish you and your families a very happy Christmas.
Good morning Jonathan I’m pleased to tell you that the Volvo XC40 we ordered through you for Pauline has now been with us for a fortnight. I enclose a photo –taken on the day of delivery, all nice and shiny, and before it had experienced two weeks in the mud and slurry of Wiltshire! I wanted to write and thank you for making the arrangements for us. Pauline in particular is delighted with the car, and your service made the buying experience trouble free. You might also like to know that we were extremely impressed by the exceptional service offered by **** and his colleagues at **** Volvo in ****. They were excellent in every respect, and I would certainly return to them if we went for another Volvo. With all good wishes for Christmas and the New Year! Kind regards
Dear Jonathan, As always great service from you.... happy to be a repeat customer. You will remember when we very first spoke on the phone years ago, I think I told you I hated the process of buying cars. Carfile takes a lot of that away so thank you for your efforts. The delivery driver recognised the house from when he brought my last (carfile) Focus. Compliments of the season to you.
''This is the third purchase in 5 years I have made through Carfile and each time I have saved a considerable amount of money against local franchised dealerships. The sales process is simple and Jonathan is with you all the way until the new vehicle ready for delivery or pick up. I have recommended Carfile to friends and colleagues and they are equally as satisfied as I am. Needless to say I will contact Jonathan when I am ready to make my next purchase.''
Hello Jonathan. Would like to say a big thank you to you and your Audi dealership. The car was delivered to my home in showroom condition. The dealership customer care and attention to detail has been outstanding. This is my second car bought through your service and I continue to recommend you to anyone looking for a new car, distance is no longer the problem when buying a car. Best regards
Jonathan, Really pleased with the new Audi A5 delivered last week and thank you once again for all your help! Your friends at the Audi dealership took great care over the whole transaction. So refreshing to see such excellent customer service from everyone involved. One of the best levels of service experienced in over 30 years of Audi purchases. Look forward to speaking again when a replacement is due!
Hi Jonathan, Very happy to oblige with a photo of our T-Toc on delivery day and apologies for the delay in sending the promised photo. We have not seen many orange T-Rocs either! We are delighted with the car and all aspects of its purchase through yourself and VW dealer, to its delivery to our door. Your help was much appreciated. We are satisfied customers and will continue to use and recommend CarFile. Thanks
Hi Jonathan, Just a quick note to let you know everything was great with your Kia Dealer. As you may or may not remember they had quoted £150 for delivery to Cornwall but in the end I was going to an exhibition at the NEC and they were very flexible about handing it over there and didn’t charge me a penny. The car itself is fantastic This is a genuinely fun little car to drive and far more entertainment than you may expect from a Picanto. The little 3 pot turbo is a riot and pushes a very light car pretty hard. The one other thing I would mention is that your price was about £600 better than the best available on CarWow. Also I would recommend your service on the strength of the useful impartial (I think!) advice you gave me. I asked you about small reliable runabouts with a bit of oomph and you delivered! Thanks again,
I cannot thank Jonathan at CarFile enough! He made my first adult decision of buying a car so much easier due to his willingness to help and support me with all of my questions. Such a quick and easy process, with only deciding to even start looking 3 weeks ago, and now my new car is sat on my drive! I would particularly recommend CarFile to anyone that needs some advice and support when buying a new car, the customer service is on a different level to any experience I have had before. Thank you Jonathan, you have my guaranteed business for life 🙂
Dear Jonathan, Today, collected a Karoq SEL 4x4 from **** Skoda. Very pleased with all aspects of the deal and especially the customer care and diligent attention to detail provided throughout the ordering process, by Steve. Carfile yet again has assisted me in a successfully sourcing and purchasing a new vehicle. In this case by introducing me to **** Skoda, who are first class dealer in every respect. Well done Carfile.
Hello Jonathan. Just wanted to thank you for sourcing a Mini for us. The service from both the dealer and yourself was excellent. Jack at the dealership was first class. He was particularly helpful in running through the various settings on the Mini. This is the fourth car we have bought via Car File and in each of the previous cases Car File have been a pleasure to deal with. Thanks so much.
Edit by Carfile. This gent is a previous customer and emailed us a pic of his New Mercedes E Class that we arranged for him. He called us to say how pleased he was hence the lack of actual customer comment. There is his cheeky Aston showing its face in the background if you look closely! (We didnt supply that for him unfortunately!)