What Customers think of us!
We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.
Hello Jonathan You were the best deal out of everyone and will be using you every time I get a new car for work!! T-roc is amazing, love it and great fun to drive and can store all my stock in it which helps massively. (Edit by Carfile, this chaps Brother and Father are already customers of Carfile)
Hi Jonathan We have now taken delivery of the Audi TT that we ordered via Carfile, it looks amazing! This was the first time i have ordered a car through a broker, and am delighted with how easy the process was The dealer you introduced us to was so helpful and kept us informed with each stage of the order, they treated us as if we had paid the full price, Which we certainly did not!! Thanks Jonathan for your help and advice, will be in contact again the next time Regards
Hi Jonathan, I’ve attached a photo of my Volkswagen Golf GTI. I am very pleased with the car and I have a smile of my face every time I drive it. Well worth waiting thirty three years to buy one. Thank you for your help, and your Volkswagen dealer in getting everything done so smoothly. Kind regards
Hi Jonathan My new Fiesta arrived yesterday. Love it! Thank you for setting the process in motion for me. All the best,
Hi Jonathan, Just passing on the picture of the new car on the driveway. All went well with the changeover. I think the website is good and clear with lots of information. Not really sure how to improve the service you provide to be honest. Everything was clear and transparent from the outset.
Thanks Jonathan this was a good experience! Even for such a small low cost car! (SMART FORFOUR) very best Adam. PS Will be in touch for a replacement to the Discovery Sport in Feb 2021 (This customer has bought dozens over the years via Carfile for himself, family and friends etc)
Hi Jonathan, Just a quick note to say “thanks” for arranging the purchase of my new Volvo XC60. I collected it last Friday and I’m very pleased with it. The price you obtained or me is significantly better than I could have got elsewhere (I checked!) so, not for the first time, CarFile has saved me money. Also, the process of settling my finance with Mercedes then selling my car to your buyers went smoothly, saving me a bit more money, but there is also a convenience dimension – I had the use of my former car up until the day I took delivery of my new one, and a driver from your buyers drove me over to your Volvo Dealer to collect my new car - gratis. So I saved on a train fare too. The two representatives at **** Volvo too were very welcoming and helpful. I really appreciate the overall ease of every part of this car renewal process. Thanks again, and I look forward to talking with you again in 3 years or so… Regards,
It arrived 😁 Great car!!!! (Mercedes GLC) thank you so much.
Hi Jonathan, Sorry for taking so long to get back to you. Here is a quote for the website: "Thank you for all your help in getting my new car! The whole process was simple, efficient, and your friends at the dealership were so helpful. The factory-order car was delivered exactly as promised. Just perfect!" Photograph attached. Hope it is OK, and thanks again to you and your VW Dealer in getting everything done so smoothly! Kind regards,
Hi Jonathan, As you may already be aware, I have now collected my new XC40 and the Skoda has been collected by your buyers. Everything worked exacted as you indicated, and I would like to express my thanks for all your help, advice, and arrangements. The new car is great, and I live in hope that one day I will understand how to use all of the electronic facilities. As you know, I’m an old-fashioned kind of guy who understands physical switches, but finds the latest electronic gadgets a bit of a challenge! The good folk of **** Volvo did their very best to explain it all, but they were fighting a losing battle!
Dear Jonathan, Thank you, for instigating the acquisition of our Volkswagen Tiguan; as you predicted, there is a considerable contrast, with a great deal of new technology to explore. One of my first trips was a visit to 'Jackson's Bank', which is an area of mature, and developing, woodland, near Newchurch, please see the attached photo. (I wonder if it is within your range for dog-walking.) I really appreciate the way you were able to simplify the entire process so it was entirely painless. In fact, thanks a million:
Hi Jonathan Yep, all completed without hassle. "I'm delighted with the straightforward, professional service from Carfile and **** Citroen. Such a stress-free and money saving way to buy a new car!" Will that do?! Thanks again for your help, I've recommended you to a few colleagues at work.