What Customers think of us!

We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.

Paul N(Winsford)
06th Mar 2019

Dear Jonathan, I picked up my new Hyundai Kona Premium SE yesterday. Thanks once again for another great service and good discount. Kind regards

Graham Reid
03rd Mar 2019

Jonathan Apologies for the delay and thanks for all the help. Yes - Your Mercedes Dealer has done a great job and a great price. Slightly unusual car but it was what my wife wanted! Your service was great (as it always is) - this will be the third car we’ve bought through you. Thanks once again. Regards

Glenn B(Birmingham)
11th Feb 2019

Hi Jonathan, Thanks so much for your great customer service throughout the process of purchasing my new Volkswagen T Roc. The timing for delivery was exactly as you said and the advice you gave me before buying was very helpful. Thank you to **** at **** VW who kept me up to date through each step of the order progress through to delivery. The car was delivered quickly to my detailer and I was thoroughly shown everything I needed to know about the vehicles functions. I’m extremely pleased with my car and even more pleased I chose the colour in White silver. Thanks again to all involved. I will certainly be returning to you for my next new vehicle. Kind regards

George W(Croydon)
02nd Feb 2019

Hi Jonathan, I wanted to thank you again for helping me with the purchase of my new Ford Focus. Not only did you help secure me a very good deal, you also helped, along with the dealer you put me in contact with, make the whole process stress free. Not only that you also put me in contact with a car showroom who offered me a very competitive offer for my old car. As this was the first time I had bought a car via a broker, I will admit to some nerves, but in hindsight I needn’t have worried as the whole process was plain sailing. I will without doubt use your service again in the future and will recommend you to anybody I know who is looking for a new car. In fact I’ve already given your company details to two friends of mine. I’ve attached a picture of my new car. Thanks once again Jonathan, it was a real pleasure doing business with you. Kind regards,

Danny P(Orpington)
28th Jan 2019

Hi Jonathan, Just wanted to thank you for walking me though our FIRST Brand New car purchase; what an amazing service! You made the experience effortless and enjoyable! Also thank you for the uncomplicated experience of buying our old car and giving us a fair price for it! We love our new car and wish you much success! Danny P.S. Picture of new car attached; when the weather gets better I will send you a brighter pic. Although the Caribbean Blue helps to feel brighter in a grey day.

Amir Z
18th Jan 2019

Edit by Carfile. "This gent has bought many many cars through us over the years and recommended even more. Here is his wonderful M2. We are all jealous in the office! Thanks for the pic Amir."

Geoff D(Settle)
17th Jan 2019

Dear Jonathan, Just to say that the new car has been delivered and the old car taken away. All financing and sale transactions have been completed. Thank you all for the smooth way the whole thing has been organised. Thanks also to Paul the delivery driver for all his help. Kind regards

Richard A(Leics)
14th Dec 2018

Hi Jonathan, (Ranger Rover Sport feedback) Yes very smooth thanks - excellent dealership who did a very good job throughout - collection process was a pleasure. I even got a reasonable price for old car as trade in so avoided hassle of having to sell elsewhere. Pic below - very pleased with new car, excellent drive. Only thing I wish I hadn’t bothered with are extra seats in boot - so small/awkward not really of much use! Overall though very happy with it. Many thanks

Ros G (Llangollen, Wales)
12th Dec 2018

Hi Jonathan, thanks for arranging the car for us(Golf 1.5 Tsi Estate), it arrived Monday, very organised, and drives very smoothly. We are still wondering what some of the fancy controls do but as long ads it goes that can be worked out later. have a good Christmas. Thanks again

Judith and Jerry C(Gloucestershire)
03rd Dec 2018

Hi Jonathan, Judith and I would like to thank you and **** from your VW dealer for your help with are purchase of the Tiguan R Line the car was delivered by transporter as promised on time and very well prepared . As this is the 4th car we have bought through you we would recommend your company to any one buying a new car, Once again thanks very much Jerry and Judith. Please pass are thanks on to **** at VW she was most helpful.

Tony G(Liverpool)
30th Nov 2018

Ordered Skoda Karoq through Jonathan at Carfile when local dealer was quoting six months plus for delivery, received car less than one month after call, a talk with Jonathan saved me a lot more than I was originally quoted. Excellent customer service, thanks again Jonathan,

Neel P(Croydon)
27th Nov 2018

Hi Jonathan, Once again, thank you very much for all your help in sourcing this car for me.(New Mercedes) We just got it delivered a few days ago and couldn’t be happier. Kind Regards

Heather K(Lymm)
23rd Nov 2018

Hi Jonathan My new car has finally arrived. Now to play with all the toys. Thanks for all your help Many regards

Dan C(Hornchurch)
22nd Nov 2018

Hello Jonathan, Just a quick email to say thank you for your help in ordering my new car i collected it on Saturday, i am very happy with it and the dealer was great too. All the best

Ian H B(Johnstone)
17th Nov 2018

Jonathan Nice to chat the other day. Just a quick note to say thanks for the introduction to Mike at Mercedes ****. Mike was able to provide me with the best deal I could find and although the delivery took a bit longer than expected he kept me informed as things progressed and made sure I continued to have the best deal right to point of delivery. I’ve attached a few photos of the car, cleaned and polished today. Thanks again, ‘till the next time. Regards

Sarah H
31st Oct 2018

Hi Jonathan, Its arrived!!! So excited, I'm in love!!! It is so nice to drive, not sure I'm ever going to let my husband drive it! Thank you so much for everything. Kind regards

Nigel H(Bedford)
31st Oct 2018

Hi Jonathan, I’m just writing to let you know that I picked up the new car today and I am very pleased with it. The whole process was smooth from start to finish and I would like to take this opportunity to thank you for all your assistance. Using Carfile must be the easiest way to purchase a new car! As promised, I have attached a photograph of the new car. It’s quite a looker isn’t it? Thanks again,

John M(Hampshire)
30th Oct 2018

Hi Jonathan, After what has been a long wait, we finally got there! Picked the car up from **** Volvo on Friday, had a very pleasant couple of hours with them. Excellent handling of the handover, overall a very good experience at the dealership. Your used car buyers sound very happy with my A-Class, so it seems we are good all round! So, once again thank you for the great service and value. Look forward to coming back to you sometime soon when we come to change the Touran - our first purchase from you back in 2011!

Anne S(Kent)
26th Oct 2018

Hi Jonathan Received delivery of my new car yesterday. Thank you for the all round excellent service. Really pleased with my purchase - attached my picture this time! Kind regards

David I(Surrey)
16th Oct 2018

"Thanks for everything Jonathan, if wasn’t for you I wouldn’t get this lovely car. You supported me throughout the negotiations terms and you found the best car dealer able to support me despite my difficult requests."