What Customers think of us!

We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.

Amir Z
18th Jan 2019

Edit by Carfile. "This gent has bought many many cars through us over the years and recommended even more. Here is his wonderful M2. We are all jealous in the office! Thanks for the pic Amir."

Richard A(Leics)
14th Dec 2018

Hi Jonathan, (Ranger Rover Sport feedback) Yes very smooth thanks - excellent dealership who did a very good job throughout - collection process was a pleasure. I even got a reasonable price for old car as trade in so avoided hassle of having to sell elsewhere. Pic below - very pleased with new car, excellent drive. Only thing I wish I hadn’t bothered with are extra seats in boot - so small/awkward not really of much use! Overall though very happy with it. Many thanks

Ros G (Llangollen, Wales)
12th Dec 2018

Hi Jonathan, thanks for arranging the car for us(Golf 1.5 Tsi Estate), it arrived Monday, very organised, and drives very smoothly. We are still wondering what some of the fancy controls do but as long ads it goes that can be worked out later. have a good Christmas. Thanks again

Judith and Jerry C(Gloucestershire)
03rd Dec 2018

Hi Jonathan, Judith and I would like to thank you and **** from your VW dealer for your help with are purchase of the Tiguan R Line the car was delivered by transporter as promised on time and very well prepared . As this is the 4th car we have bought through you we would recommend your company to any one buying a new car, Once again thanks very much Jerry and Judith. Please pass are thanks on to **** at VW she was most helpful.

Tony G(Liverpool)
30th Nov 2018

Ordered Skoda Karoq through Jonathan at Carfile when local dealer was quoting six months plus for delivery, received car less than one month after call, a talk with Jonathan saved me a lot more than I was originally quoted. Excellent customer service, thanks again Jonathan,

Neel P(Croydon)
27th Nov 2018

Hi Jonathan, Once again, thank you very much for all your help in sourcing this car for me.(New Mercedes) We just got it delivered a few days ago and couldn’t be happier. Kind Regards

Heather K(Lymm)
23rd Nov 2018

Hi Jonathan My new car has finally arrived. Now to play with all the toys. Thanks for all your help Many regards

Dan C(Hornchurch)
22nd Nov 2018

Hello Jonathan, Just a quick email to say thank you for your help in ordering my new car i collected it on Saturday, i am very happy with it and the dealer was great too. All the best

Ian H B(Johnstone)
17th Nov 2018

Jonathan Nice to chat the other day. Just a quick note to say thanks for the introduction to Mike at Mercedes ****. Mike was able to provide me with the best deal I could find and although the delivery took a bit longer than expected he kept me informed as things progressed and made sure I continued to have the best deal right to point of delivery. I’ve attached a few photos of the car, cleaned and polished today. Thanks again, ‘till the next time. Regards

Sarah H
31st Oct 2018

Hi Jonathan, Its arrived!!! So excited, I'm in love!!! It is so nice to drive, not sure I'm ever going to let my husband drive it! Thank you so much for everything. Kind regards

Nigel H(Bedford)
31st Oct 2018

Hi Jonathan, I’m just writing to let you know that I picked up the new car today and I am very pleased with it. The whole process was smooth from start to finish and I would like to take this opportunity to thank you for all your assistance. Using Carfile must be the easiest way to purchase a new car! As promised, I have attached a photograph of the new car. It’s quite a looker isn’t it? Thanks again,

John M(Hampshire)
30th Oct 2018

Hi Jonathan, After what has been a long wait, we finally got there! Picked the car up from **** Volvo on Friday, had a very pleasant couple of hours with them. Excellent handling of the handover, overall a very good experience at the dealership. Your used car buyers sound very happy with my A-Class, so it seems we are good all round! So, once again thank you for the great service and value. Look forward to coming back to you sometime soon when we come to change the Touran - our first purchase from you back in 2011!

Anne S(Kent)
26th Oct 2018

Hi Jonathan Received delivery of my new car yesterday. Thank you for the all round excellent service. Really pleased with my purchase - attached my picture this time! Kind regards

David I(Surrey)
16th Oct 2018

"Thanks for everything Jonathan, if wasn’t for you I wouldn’t get this lovely car. You supported me throughout the negotiations terms and you found the best car dealer able to support me despite my difficult requests."

Kathryn S(Near Sheffield)
08th Oct 2018

Morning Jonathan Hope your well !!!! We have now received the Golf TDI that we ordered from you, it’s a great drive. I’ve had to fight to get hold of the keys for a drive what with Ben and even Richard taking the car out. 😁 Thanks for your help with the seamless advice and sale of the car nothing was too much trouble.

Ron and Norma L(Cheltenham)
10th Sep 2018

J, tremendous . Very many thanks.

Simon S(Billingham)
07th Sep 2018

Hi Jonathan. Just took delivery this morning of the VW Polo. Really happy with it as i'm sure my wife will be when she comes home from work :) This is now our 3rd car we have bought from you and i'm sure it won't be the last. I'm thinking of changing my Golf in about a years time and fancy a Mazda CX 5 i think so will contact you nearer the time, unless you have any crazy deals before then ;) . Thanks again. Kind regards.

Keith W(Solihul)
03rd Sep 2018

Jonathan Thank you for all your help with part exchange and purchase of Audi Despite limited UK stock. Your Dealership was able to source a car, and the sale of my car and pick up of the new car went smoothly. I will be using your service in the future and would recommend you to colleagues Regards

Dr Laurence T - Liverpool
26th Aug 2018

Jonathan at Carfile offers an amazing service, that makes buying a car fuss free, with no need to haggle. There may be slightly cheaper brokers out there, but the personal touch makes this company. Ordering the car was easy, a fair trade price offered for the old car, and the car was delivered on the back of a single car transporter. Something went wrong, but, it was sorted out painlessly. When the VW arrived, all looked well, I signed it off and the delivery driver left. Upon further inspection (under the hood) I noticed some trim was damaged, clearly missed on the PDI. Uh-oh I thought, I signed saying I was happy. Getting in touch with the dealer, I was immediately reassured, apologised to, and a date arranged for the dealer to pick up the car, and drop off a (class matching) courtesy car (with a full tank of fuel). Chocolate and wine sent from the dealer in the post to further apologise. A few days later the fixed car was returned (with a full tank of fuel (from empty) and no requirement to fill the courtesy car back up!). Amazing service, and reassurance that even at a distance, the service of Jonathan's VW dealer contact is excellent, probably beyond that which a local dealer would have offered. It's who you know that counts, and Jonathan knows the right Who's!

Ian B (Cheadle)
11th Aug 2018

Hi Jonathan, Just to let you know that our new Polo was delivered to our door last week and to thank you and your team for your all your help and advice. We are really pleased with the car and will definitely recommend your company to friends and relatives. Many thanks again,