What Customers think of us!
We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.
Hello Jonathan. Would like to say a big thank you to you and your Audi dealership. The car was delivered to my home in showroom condition. The dealership customer care and attention to detail has been outstanding. This is my second car bought through your service and I continue to recommend you to anyone looking for a new car, distance is no longer the problem when buying a car. Best regards
Jonathan, Really pleased with the new Audi A5 delivered last week and thank you once again for all your help! Your friends at the Audi dealership took great care over the whole transaction. So refreshing to see such excellent customer service from everyone involved. One of the best levels of service experienced in over 30 years of Audi purchases. Look forward to speaking again when a replacement is due!
Hi Jonathan, Very happy to oblige with a photo of our T-Toc on delivery day and apologies for the delay in sending the promised photo. We have not seen many orange T-Rocs either! We are delighted with the car and all aspects of its purchase through yourself and VW dealer, to its delivery to our door. Your help was much appreciated. We are satisfied customers and will continue to use and recommend CarFile. Thanks
Hi Jonathan, Just a quick note to let you know everything was great with your Kia Dealer. As you may or may not remember they had quoted £150 for delivery to Cornwall but in the end I was going to an exhibition at the NEC and they were very flexible about handing it over there and didn’t charge me a penny. The car itself is fantastic This is a genuinely fun little car to drive and far more entertainment than you may expect from a Picanto. The little 3 pot turbo is a riot and pushes a very light car pretty hard. The one other thing I would mention is that your price was about £600 better than the best available on CarWow. Also I would recommend your service on the strength of the useful impartial (I think!) advice you gave me. I asked you about small reliable runabouts with a bit of oomph and you delivered! Thanks again,
I cannot thank Jonathan at CarFile enough! He made my first adult decision of buying a car so much easier due to his willingness to help and support me with all of my questions. Such a quick and easy process, with only deciding to even start looking 3 weeks ago, and now my new car is sat on my drive! I would particularly recommend CarFile to anyone that needs some advice and support when buying a new car, the customer service is on a different level to any experience I have had before. Thank you Jonathan, you have my guaranteed business for life 🙂
Dear Jonathan, Today, collected a Karoq SEL 4x4 from **** Skoda. Very pleased with all aspects of the deal and especially the customer care and diligent attention to detail provided throughout the ordering process, by Steve. Carfile yet again has assisted me in a successfully sourcing and purchasing a new vehicle. In this case by introducing me to **** Skoda, who are first class dealer in every respect. Well done Carfile.
Hello Jonathan. Just wanted to thank you for sourcing a Mini for us. The service from both the dealer and yourself was excellent. Jack at the dealership was first class. He was particularly helpful in running through the various settings on the Mini. This is the fourth car we have bought via Car File and in each of the previous cases Car File have been a pleasure to deal with. Thanks so much.
Edit by Carfile. This gent is a previous customer and emailed us a pic of his New Mercedes E Class that we arranged for him. He called us to say how pleased he was hence the lack of actual customer comment. There is his cheeky Aston showing its face in the background if you look closely! (We didnt supply that for him unfortunately!)
Hi Jonathan, Just to let you know that I took delivery of my new Ford Focus last Thursday and the Renault was collected on friday by your nominated buyers. Everyone involved,including yourself, have been so helpful and it took away all the usual stresses and strains. Please find attached a photo of the new car. Regards
I was a little bit apprehensive buying a car through an online broker at first, however I can confirm that this was a fantastic experience and I will definitely be doing this again! I bought a brand new 69 plate Mercedes A class and this was delivered on the 3rd of September. I managed to get a better spec of the car I wanted and saved thousands in the process. I heavily researched the car that I wanted and obtained quoted for the car through dealers nationwide. The very same dealer that Carfile connected me with eventually sold me the car for almost £2000 less than the best price they had quoted me over the phone when I was not a Carfile customer. I had placed a deposit with a dealer further away from me prior to discovering Carfile, needless to say I called up secured a car with Carfile before my deposit was even returned to me. The money for the car wasn’t requested from me up until the day before the car was due for delivery and there was no pressure when buying through the Carfile dealer. Jonathan was very helpful from the start and I don’t question this mans worth at all, he’s at the end of the phone should you need him, however thankfully my sale went through without a hitch so there was very little need to communicate with Jonathan apart from when thanking him for his help. Having researched the car I wanted heavily, Carfile was also £650 cheaper than the other major online broker that many purchase cars through.
Hello Jonathan You were the best deal out of everyone and will be using you every time I get a new car for work!! T-roc is amazing, love it and great fun to drive and can store all my stock in it which helps massively. (Edit by Carfile, this chaps Brother and Father are already customers of Carfile)