What Customers think of us!

We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.

Adam S(Chipping Norton)
28th Jun 2019

Thanks Jonathan this was a good experience! Even for such a small low cost car! (SMART FORFOUR) very best Adam. PS Will be in touch for a replacement to the Discovery Sport in Feb 2021 (This customer has bought dozens over the years via Carfile for himself, family and friends etc)

Neil MacD(Middlesbrough)
25th Jun 2019

Hi Jonathan, Just a quick note to say “thanks” for arranging the purchase of my new Volvo XC60. I collected it last Friday and I’m very pleased with it. The price you obtained or me is significantly better than I could have got elsewhere (I checked!) so, not for the first time, CarFile has saved me money. Also, the process of settling my finance with Mercedes then selling my car to your buyers went smoothly, saving me a bit more money, but there is also a convenience dimension – I had the use of my former car up until the day I took delivery of my new one, and a driver from your buyers drove me over to your Volvo Dealer to collect my new car - gratis. So I saved on a train fare too. The two representatives at **** Volvo too were very welcoming and helpful. I really appreciate the overall ease of every part of this car renewal process. Thanks again, and I look forward to talking with you again in 3 years or so… Regards,

Katy H(Bristol)
20th Jun 2019

It arrived 😁 Great car!!!! (Mercedes GLC) thank you so much.

Barts P (Kent)
19th Jun 2019

Hi Jonathan, Sorry for taking so long to get back to you. Here is a quote for the website: "Thank you for all your help in getting my new car! The whole process was simple, efficient, and your friends at the dealership were so helpful. The factory-order car was delivered exactly as promised. Just perfect!" Photograph attached. Hope it is OK, and thanks again to you and your VW Dealer in getting everything done so smoothly! Kind regards,

Colin M(Burton-On-Trent)
12th Jun 2019

Hi Jonathan, As you may already be aware, I have now collected my new XC40 and the Skoda has been collected by your buyers. Everything worked exacted as you indicated, and I would like to express my thanks for all your help, advice, and arrangements. The new car is great, and I live in hope that one day I will understand how to use all of the electronic facilities. As you know, I’m an old-fashioned kind of guy who understands physical switches, but finds the latest electronic gadgets a bit of a challenge! The good folk of **** Volvo did their very best to explain it all, but they were fighting a losing battle!

Richard S(Essex)
08th Jun 2019

Jonathan All sorted now , Focus handed over ,and a lovely new Volvo XC40 at our house now Mind you the weather was awful on drive up, rain ,rain and more rain 🙄 Got back to the south and sun finally came out. ☀️ Regards

Paul S(Lichfield)
04th Jun 2019

Hi Jonathan, Pic as requested of the new one. (our Second Tiguan via Carfile!) Regards,

John D(Kilmarnock)
31st May 2019

Hi Jonathan, Thank you again for everything, I am thrilled with my new A5. Kind Regards

St.John S(Burton-On-Trent)
28th May 2019

Dear Jonathan, Thank you, for instigating the acquisition of our Volkswagen Tiguan; as you predicted, there is a considerable contrast, with a great deal of new technology to explore. One of my first trips was a visit to 'Jackson's Bank', which is an area of mature, and developing, woodland, near Newchurch, please see the attached photo. (I wonder if it is within your range for dog-walking.) I really appreciate the way you were able to simplify the entire process so it was entirely painless. In fact, thanks a million:

Matthew C (Notts)
20th May 2019

Hi Jonathan Yep, all completed without hassle. "I'm delighted with the straightforward, professional service from Carfile and **** Citroen. Such a stress-free and money saving way to buy a new car!" Will that do?! Thanks again for your help, I've recommended you to a few colleagues at work.

Bruce P(Notts)
19th May 2019

Hello Jonathan Pics attached as requested! Collected it on Friday, really pleased with it, excellent motor! Very many thanks

Andrew B(Surrey)
15th May 2019

Edit by Carfile. Andrew called us when he had completed his deal to thank us in person for a very professional experience. He ordered a fantastic Volvo XC-40 Inscription Pro and we also dealt with the disposal of his 8 year old XC-60. Lovely chap.

Matthew M(London)
02nd May 2019

......Marvelous!!!!! Kind Regards, Matthew Edit by Carfile. This repeat customer purchased the most expensive car we have ever sold (Nearly £150,000!) A Mercedes AMG GT 4 door. Marvellous indeed!!

Peter G(Hexham, North East)
29th Apr 2019

Hello Jonathan I attach a photo of my new car, it arrived last week delivered by a very helpful chap. I am very happy with the car and very grateful for your excellent service. My local VW garage would not give me any discount at all, yet I saved nearly £4000 buy it through you. Yours

Owen McK(Reading)
18th Apr 2019

In short .. Thank you. It’s been some time since I bought a car and it’s a first time utilising brokerage services like Carfile and going through **** Volkswagen. You guys basically just made the process simple. Even when the manufacturers were doing their best to mess it up, my non stop questions on the process etc Carfile and the team at **** endeavoured to just make it happen. Made it very easy for me to recommend you to friends and colleagues.

Darin B(Burton-OnTrent)
08th Apr 2019

Hi Jonathan, Photo of my new car as promised, I’m really pleased with the car, looks and drives beautifully, a great buying experience from yourselves and Paul at the BMW dealership. The part ex you arranged worked well and definitely glad I chose to buy through Carfile again.

Claire and Adrian M(Norwich)
07th Apr 2019

Hi Jonathan I have just found this email lurking in drafts so I don't think it ever sent - so here it is again: Just to let you know we received our new Golf last Thursday - so sorry for the slowness in sending some photos. We are very pleased with it and very excited when it turned up inside a lorry - most cool! Many thanks for helping with this purchase. Regards

Gerald L(Birmingham)
06th Apr 2019

Jonathan As promised, here is a photograph of my new VW T-Roc, which I am delighted with. I would like to thank you for the very efficient manner in which you helped and advised me in order to obtain this car and also in selling my previous one. I would also like to thank the sales lady at the VW agent that I dealt with, she was also very helpful and obliging, making the whole process of purchasing this car a pleasure. I would have no hesitation in recommending you to anyone who is contemplating purchasing a new car. Thanking you once again for all of your help. All the best for the future,

Abid M(Sheffield)
05th Apr 2019

Hi Jonathan, Please see pics for your website of Abid's Golf recently delivered, just came back from a new car detail and ceramic coat. Many thanks

Nelson Y(Edinburgh)
02nd Apr 2019

This is the third car I got from Carfile. I bought a Vauxhall Astra, then a Mercedes C class and now a BMW 7 series. Carfile managed, as always, to negotiate a substantial discount for me an addition to the incentive offered by BMW. I am very pleased with the new car and will definitely go back to Jonathan when I change my car in future. Regards