What Customers think of us!
We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.
Jonathan Apologies for the delay and thanks for all the help. Yes - Your Mercedes Dealer has done a great job and a great price. Slightly unusual car but it was what my wife wanted! Your service was great (as it always is) - this will be the third car we’ve bought through you. Thanks once again. Regards
Hi Jonathan, Thanks so much for your great customer service throughout the process of purchasing my new Volkswagen T Roc. The timing for delivery was exactly as you said and the advice you gave me before buying was very helpful. Thank you to **** at **** VW who kept me up to date through each step of the order progress through to delivery. The car was delivered quickly to my detailer and I was thoroughly shown everything I needed to know about the vehicles functions. I’m extremely pleased with my car and even more pleased I chose the colour in White silver. Thanks again to all involved. I will certainly be returning to you for my next new vehicle. Kind regards
Hi Jonathan, I wanted to thank you again for helping me with the purchase of my new Ford Focus. Not only did you help secure me a very good deal, you also helped, along with the dealer you put me in contact with, make the whole process stress free. Not only that you also put me in contact with a car showroom who offered me a very competitive offer for my old car. As this was the first time I had bought a car via a broker, I will admit to some nerves, but in hindsight I needn’t have worried as the whole process was plain sailing. I will without doubt use your service again in the future and will recommend you to anybody I know who is looking for a new car. In fact I’ve already given your company details to two friends of mine. I’ve attached a picture of my new car. Thanks once again Jonathan, it was a real pleasure doing business with you. Kind regards,
Hi Jonathan, Just wanted to thank you for walking me though our FIRST Brand New car purchase; what an amazing service! You made the experience effortless and enjoyable! Also thank you for the uncomplicated experience of buying our old car and giving us a fair price for it! We love our new car and wish you much success! Danny P.S. Picture of new car attached; when the weather gets better I will send you a brighter pic. Although the Caribbean Blue helps to feel brighter in a grey day.
Dear Jonathan, Just to say that the new car has been delivered and the old car taken away. All financing and sale transactions have been completed. Thank you all for the smooth way the whole thing has been organised. Thanks also to Paul the delivery driver for all his help. Kind regards
Hi Jonathan, (Ranger Rover Sport feedback) Yes very smooth thanks - excellent dealership who did a very good job throughout - collection process was a pleasure. I even got a reasonable price for old car as trade in so avoided hassle of having to sell elsewhere. Pic below - very pleased with new car, excellent drive. Only thing I wish I hadn’t bothered with are extra seats in boot - so small/awkward not really of much use! Overall though very happy with it. Many thanks
Hi Jonathan, thanks for arranging the car for us(Golf 1.5 Tsi Estate), it arrived Monday, very organised, and drives very smoothly. We are still wondering what some of the fancy controls do but as long ads it goes that can be worked out later. have a good Christmas. Thanks again
Hi Jonathan, Judith and I would like to thank you and **** from your VW dealer for your help with are purchase of the Tiguan R Line the car was delivered by transporter as promised on time and very well prepared . As this is the 4th car we have bought through you we would recommend your company to any one buying a new car, Once again thanks very much Jerry and Judith. Please pass are thanks on to **** at VW she was most helpful.
Jonathan Nice to chat the other day. Just a quick note to say thanks for the introduction to Mike at Mercedes ****. Mike was able to provide me with the best deal I could find and although the delivery took a bit longer than expected he kept me informed as things progressed and made sure I continued to have the best deal right to point of delivery. I’ve attached a few photos of the car, cleaned and polished today. Thanks again, ‘till the next time. Regards
Hi Jonathan, I’m just writing to let you know that I picked up the new car today and I am very pleased with it. The whole process was smooth from start to finish and I would like to take this opportunity to thank you for all your assistance. Using Carfile must be the easiest way to purchase a new car! As promised, I have attached a photograph of the new car. It’s quite a looker isn’t it? Thanks again,
Hi Jonathan, After what has been a long wait, we finally got there! Picked the car up from **** Volvo on Friday, had a very pleasant couple of hours with them. Excellent handling of the handover, overall a very good experience at the dealership. Your used car buyers sound very happy with my A-Class, so it seems we are good all round! So, once again thank you for the great service and value. Look forward to coming back to you sometime soon when we come to change the Touran - our first purchase from you back in 2011!