What Customers think of us!
We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.
In short .. Thank you. It’s been some time since I bought a car and it’s a first time utilising brokerage services like Carfile and going through **** Volkswagen. You guys basically just made the process simple. Even when the manufacturers were doing their best to mess it up, my non stop questions on the process etc Carfile and the team at **** endeavoured to just make it happen. Made it very easy for me to recommend you to friends and colleagues.
Hi Jonathan I have just found this email lurking in drafts so I don't think it ever sent - so here it is again: Just to let you know we received our new Golf last Thursday - so sorry for the slowness in sending some photos. We are very pleased with it and very excited when it turned up inside a lorry - most cool! Many thanks for helping with this purchase. Regards
Jonathan As promised, here is a photograph of my new VW T-Roc, which I am delighted with. I would like to thank you for the very efficient manner in which you helped and advised me in order to obtain this car and also in selling my previous one. I would also like to thank the sales lady at the VW agent that I dealt with, she was also very helpful and obliging, making the whole process of purchasing this car a pleasure. I would have no hesitation in recommending you to anyone who is contemplating purchasing a new car. Thanking you once again for all of your help. All the best for the future,
This is the third car I got from Carfile. I bought a Vauxhall Astra, then a Mercedes C class and now a BMW 7 series. Carfile managed, as always, to negotiate a substantial discount for me an addition to the incentive offered by BMW. I am very pleased with the new car and will definitely go back to Jonathan when I change my car in future. Regards
Jonathan was recommended by colleagues who had used Carfile for years. My wife and I were faced with a mind-boggling challenge of part-exchanging our Evoque for a Discovery Sport within a short time frame to avoid the new ULEZ charge in London and accommodate our growing family, on a tight budget. Jonathan’s contact at Land Rover worked tirelessly over a week searching their stock until he found exactly the car spec we wanted, without compromise, at the right price. He priced up numerous options until we found the finance option that suited our budget and gave us a huge discount. Within 3 weeks of my first contact with Jonathan we were taking delivery of our brand new Discovery Sport HSE Luxury in exchange for our Evoque. We couldn’t be happier with how easy this process has been, we will definitely be coming back in years to come! Highly recommended!
Hi Jonathan, Just a quick update, got the new car, collection went ok all on time etc and easy transaction on the day, very happy with the car, I ended up with a fully optioned car with all bells & whistles for the same price as a much lower specs’d car would have cost me at my local Mercedes main-dealership and It only cost me a £6.70 train ticket & an hour of my time to get to your dealer what’s not to like!!! Thanks for your assistance with the purchase, much appreciated the time you spent answering my questions and sorting the deal for me 👍😃.
Jonathan, Just to let you know that my new ST arrived yesterday (see attached). When I originally placed the order it was going to have to be a factory-build and your Ford Dealer had warned me that it would be unlikely to be ready until May at the earliest. However, a few days later he called to let me know that he’d found one with the spec that I wanted which would be available in March. This also meant that he was able to offer a better deal on the part-exchange for my old Zetec S too. Your price was easily the best that I found online and your Dealer has provided great service especially in comparison to my local dealer **** where I took a test-drive. As for the ST, it’s great and I agree that it sounds fantastic. I suppose I am a Fiesta fan. This is the second that I’ve owned and my dad had a Mk.IV for a while. It wasn’t particularly fast but I found it quite fun to drive. Thanks for the pictures of your Classic Fiesta – very nice. Regards,
Hi Jonathan Dad said he had emailed you to say how pleased we have been with my new car. I've had several fiestas over the years and this has got to be the best. It is so smooth to drive - love it! Dad loves helping me get a good deal and Joe was great at working with dad to sort it out. Everything was as expected. Perfect I've attached a photograph... a bit wet - it doesn't seem to have stopped raining since I've had it!! Thanks again
Hi Jonathan, As requested here is a full frontal snap for your wall of fame/shame. Yes, it's rare and hard to get(A250)...that's why I came to you eventually (but no you cant have the reg plate!). Absolute pleasure doing business with you (and those other parties involved). Honest, straight forward and practical. Many thanks