What Customers think of us!
We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.
Jonathan Nice to chat the other day. Just a quick note to say thanks for the introduction to Mike at Mercedes ****. Mike was able to provide me with the best deal I could find and although the delivery took a bit longer than expected he kept me informed as things progressed and made sure I continued to have the best deal right to point of delivery. I’ve attached a few photos of the car, cleaned and polished today. Thanks again, ‘till the next time. Regards
Hi Jonathan, I’m just writing to let you know that I picked up the new car today and I am very pleased with it. The whole process was smooth from start to finish and I would like to take this opportunity to thank you for all your assistance. Using Carfile must be the easiest way to purchase a new car! As promised, I have attached a photograph of the new car. It’s quite a looker isn’t it? Thanks again,
Hi Jonathan, After what has been a long wait, we finally got there! Picked the car up from **** Volvo on Friday, had a very pleasant couple of hours with them. Excellent handling of the handover, overall a very good experience at the dealership. Your used car buyers sound very happy with my A-Class, so it seems we are good all round! So, once again thank you for the great service and value. Look forward to coming back to you sometime soon when we come to change the Touran - our first purchase from you back in 2011!
Morning Jonathan Hope your well !!!! We have now received the Golf TDI that we ordered from you, it’s a great drive. I’ve had to fight to get hold of the keys for a drive what with Ben and even Richard taking the car out. 😁 Thanks for your help with the seamless advice and sale of the car nothing was too much trouble.
Hi Jonathan. Just took delivery this morning of the VW Polo. Really happy with it as i'm sure my wife will be when she comes home from work :) This is now our 3rd car we have bought from you and i'm sure it won't be the last. I'm thinking of changing my Golf in about a years time and fancy a Mazda CX 5 i think so will contact you nearer the time, unless you have any crazy deals before then ;) . Thanks again. Kind regards.
Jonathan Thank you for all your help with part exchange and purchase of Audi Despite limited UK stock. Your Dealership was able to source a car, and the sale of my car and pick up of the new car went smoothly. I will be using your service in the future and would recommend you to colleagues Regards
Jonathan at Carfile offers an amazing service, that makes buying a car fuss free, with no need to haggle. There may be slightly cheaper brokers out there, but the personal touch makes this company. Ordering the car was easy, a fair trade price offered for the old car, and the car was delivered on the back of a single car transporter. Something went wrong, but, it was sorted out painlessly. When the VW arrived, all looked well, I signed it off and the delivery driver left. Upon further inspection (under the hood) I noticed some trim was damaged, clearly missed on the PDI. Uh-oh I thought, I signed saying I was happy. Getting in touch with the dealer, I was immediately reassured, apologised to, and a date arranged for the dealer to pick up the car, and drop off a (class matching) courtesy car (with a full tank of fuel). Chocolate and wine sent from the dealer in the post to further apologise. A few days later the fixed car was returned (with a full tank of fuel (from empty) and no requirement to fill the courtesy car back up!). Amazing service, and reassurance that even at a distance, the service of Jonathan's VW dealer contact is excellent, probably beyond that which a local dealer would have offered. It's who you know that counts, and Jonathan knows the right Who's!
Dear Jonathan My new car, (Audi A1) OMG, it is soooo lovely,Thank you,Thank you! Just got back from **** Audi - they are all so lovely up there With many thanks
Good Evening Jonathan, The Golf R Estate has arrived! Actually it was delivered to me yesterday, but I’ve been rather too busy driving it. It’s a superb car; picture attached as promised, gleaming in the sun. The whole ordering process has been excellent – and I’ll happily do so again (and recommend others to do the same). Many thanks for your help in getting me a really good deal on the car, and for arranging the PX on my old car too. Kind Regards,
Dear Jonathan, You requested a photo of the new car you arranged for us with **** at **** Skoda. Apologies for our belated response - we took delivery of it on the 15th of June. Anyway, it has a few hundred miles on it now, but it still looks okay in the sunshine. Thanks for your service. The process was about as painless as we could have expected it to be. Best regards,
Dear Jonathan, Sorry it has taken so long to send you the picture. I was very happy with the whole process and it couldn’t have gone more smoothly. I work away from home a lot and your Audi dealer delivered the car to my place of work which really helped. Already recommended you to a few friends and colleagues. Bests wishes
Jonathan, simply a fantastic process. You managed to get me an amazing price for a new RS4. The Audi dealer was superb, proactive and advised me along all steps of the build. Handover was a joy as the car was revealed in the showroom from under a large fabric cover. Will be using many time again. Many thanks. Best