What Customers think of us!

We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.

Andrew B(Surrey)
15th May 2019

Edit by Carfile. Andrew called us when he had completed his deal to thank us in person for a very professional experience. He ordered a fantastic Volvo XC-40 Inscription Pro and we also dealt with the disposal of his 8 year old XC-60. Lovely chap.

Matthew M(London)
02nd May 2019

......Marvelous!!!!! Kind Regards, Matthew Edit by Carfile. This repeat customer purchased the most expensive car we have ever sold (Nearly £150,000!) A Mercedes AMG GT 4 door. Marvellous indeed!!

Peter G(Hexham, North East)
29th Apr 2019

Hello Jonathan I attach a photo of my new car, it arrived last week delivered by a very helpful chap. I am very happy with the car and very grateful for your excellent service. My local VW garage would not give me any discount at all, yet I saved nearly £4000 buy it through you. Yours

Owen McK(Reading)
18th Apr 2019

In short .. Thank you. It’s been some time since I bought a car and it’s a first time utilising brokerage services like Carfile and going through **** Volkswagen. You guys basically just made the process simple. Even when the manufacturers were doing their best to mess it up, my non stop questions on the process etc Carfile and the team at **** endeavoured to just make it happen. Made it very easy for me to recommend you to friends and colleagues.

Darin B(Burton-OnTrent)
08th Apr 2019

Hi Jonathan, Photo of my new car as promised, I’m really pleased with the car, looks and drives beautifully, a great buying experience from yourselves and Paul at the BMW dealership. The part ex you arranged worked well and definitely glad I chose to buy through Carfile again.

Claire and Adrian M(Norwich)
07th Apr 2019

Hi Jonathan I have just found this email lurking in drafts so I don't think it ever sent - so here it is again: Just to let you know we received our new Golf last Thursday - so sorry for the slowness in sending some photos. We are very pleased with it and very excited when it turned up inside a lorry - most cool! Many thanks for helping with this purchase. Regards

Gerald L(Birmingham)
06th Apr 2019

Jonathan As promised, here is a photograph of my new VW T-Roc, which I am delighted with. I would like to thank you for the very efficient manner in which you helped and advised me in order to obtain this car and also in selling my previous one. I would also like to thank the sales lady at the VW agent that I dealt with, she was also very helpful and obliging, making the whole process of purchasing this car a pleasure. I would have no hesitation in recommending you to anyone who is contemplating purchasing a new car. Thanking you once again for all of your help. All the best for the future,

Abid M(Sheffield)
05th Apr 2019

Hi Jonathan, Please see pics for your website of Abid's Golf recently delivered, just came back from a new car detail and ceramic coat. Many thanks

Nelson Y(Edinburgh)
02nd Apr 2019

This is the third car I got from Carfile. I bought a Vauxhall Astra, then a Mercedes C class and now a BMW 7 series. Carfile managed, as always, to negotiate a substantial discount for me an addition to the incentive offered by BMW. I am very pleased with the new car and will definitely go back to Jonathan when I change my car in future. Regards

Thomas S(London)
01st Apr 2019

Jonathan was recommended by colleagues who had used Carfile for years. My wife and I were faced with a mind-boggling challenge of part-exchanging our Evoque for a Discovery Sport within a short time frame to avoid the new ULEZ charge in London and accommodate our growing family, on a tight budget. Jonathan’s contact at Land Rover worked tirelessly over a week searching their stock until he found exactly the car spec we wanted, without compromise, at the right price. He priced up numerous options until we found the finance option that suited our budget and gave us a huge discount. Within 3 weeks of my first contact with Jonathan we were taking delivery of our brand new Discovery Sport HSE Luxury in exchange for our Evoque. We couldn’t be happier with how easy this process has been, we will definitely be coming back in years to come! Highly recommended!

Dave B
29th Mar 2019

Hi Jonathan, Just a quick update, got the new car, collection went ok all on time etc and easy transaction on the day, very happy with the car, I ended up with a fully optioned car with all bells & whistles for the same price as a much lower specs’d car would have cost me at my local Mercedes main-dealership and It only cost me a £6.70 train ticket & an hour of my time to get to your dealer what’s not to like!!! Thanks for your assistance with the purchase, much appreciated the time you spent answering my questions and sorting the deal for me 👍😃.

Peter H(Chalfont ST.Peter)
28th Mar 2019

Dear Jonathan Delighted with the outcome. E-mailed you on the Sunday, by Tuesday morning had agreed the purchase, and collected the new Seat Arona from **** SEAT a week later. Couldn't have been simpler. Customer service from both you and the dealer excellent. Many thanks

Stuart C(Bristol)
23rd Mar 2019

Jonathan, Just to let you know that my new ST arrived yesterday (see attached). When I originally placed the order it was going to have to be a factory-build and your Ford Dealer had warned me that it would be unlikely to be ready until May at the earliest. However, a few days later he called to let me know that he’d found one with the spec that I wanted which would be available in March. This also meant that he was able to offer a better deal on the part-exchange for my old Zetec S too. Your price was easily the best that I found online and your Dealer has provided great service especially in comparison to my local dealer **** where I took a test-drive. As for the ST, it’s great and I agree that it sounds fantastic. I suppose I am a Fiesta fan. This is the second that I’ve owned and my dad had a Mk.IV for a while. It wasn’t particularly fast but I found it quite fun to drive. Thanks for the pictures of your Classic Fiesta – very nice. Regards,

David B(Swansea)
22nd Mar 2019

Hi Jonathan - photo for your records whilst it's still nice and clean.........!

Ned C(Conwy)
19th Mar 2019

Hi Jonathan, Audi Q2 delivered early and to spec. All well, many thanks, your contacts details have been passed on to friends! Best

John Tom
18th Mar 2019

Hi Jonathan, Thank you very much for your courtesy and professionalism throughout the purchase of my A Class. Phenomenal car with incredible amount of tech. Will certainly recommend your services and you may very well hear from me again in five years! Kind regards,

Sarah C(Woodford,London)
15th Mar 2019

Hi Jonathan Dad said he had emailed you to say how pleased we have been with my new car. I've had several fiestas over the years and this has got to be the best. It is so smooth to drive - love it! Dad loves helping me get a good deal and Joe was great at working with dad to sort it out. Everything was as expected. Perfect I've attached a photograph... a bit wet - it doesn't seem to have stopped raining since I've had it!! Thanks again

Philip R(Macclesfield)
15th Mar 2019

It finally arrived after many months of waiting. Today was the big day and wow, it’s awesome!!! Regards

Julia L(Ruislip)
14th Mar 2019

Hi Jonathan, As requested here is a full frontal snap for your wall of fame/shame. Yes, it's rare and hard to get(A250)...that's why I came to you eventually (but no you cant have the reg plate!). Absolute pleasure doing business with you (and those other parties involved). Honest, straight forward and practical. Many thanks

Neil J(London)
14th Mar 2019

Hi Jonathan, We are over the moon with our New car. We made a good choice I think. Trouble is my 18 and 21 year old sons want to get on the insurance! ....just trying to manoeuvre out of that one !!!