What Customers think of us!

We are lucky enough to get lots of feedback from our customers. Here are some of the more recent emails and in a lot of cases photos of our customers new cars! We hardly ever see our customers or even the cars so its great for us to hear what we are doing for people in the real world. We are very interested in the whole process not just saving you money. These are all TOTALLY genuine emails. We delete any reference to an actual Dealer and the customers surname for privacy.

Ian H B(Johnstone)
17th Nov 2018

Jonathan Nice to chat the other day. Just a quick note to say thanks for the introduction to Mike at Mercedes ****. Mike was able to provide me with the best deal I could find and although the delivery took a bit longer than expected he kept me informed as things progressed and made sure I continued to have the best deal right to point of delivery. I’ve attached a few photos of the car, cleaned and polished today. Thanks again, ‘till the next time. Regards

Sarah H
31st Oct 2018

Hi Jonathan, Its arrived!!! So excited, I'm in love!!! It is so nice to drive, not sure I'm ever going to let my husband drive it! Thank you so much for everything. Kind regards

Nigel H(Bedford)
31st Oct 2018

Hi Jonathan, I’m just writing to let you know that I picked up the new car today and I am very pleased with it. The whole process was smooth from start to finish and I would like to take this opportunity to thank you for all your assistance. Using Carfile must be the easiest way to purchase a new car! As promised, I have attached a photograph of the new car. It’s quite a looker isn’t it? Thanks again,

John M(Hampshire)
30th Oct 2018

Hi Jonathan, After what has been a long wait, we finally got there! Picked the car up from **** Volvo on Friday, had a very pleasant couple of hours with them. Excellent handling of the handover, overall a very good experience at the dealership. Your used car buyers sound very happy with my A-Class, so it seems we are good all round! So, once again thank you for the great service and value. Look forward to coming back to you sometime soon when we come to change the Touran - our first purchase from you back in 2011!

Anne S(Kent)
26th Oct 2018

Hi Jonathan Received delivery of my new car yesterday. Thank you for the all round excellent service. Really pleased with my purchase - attached my picture this time! Kind regards

David I(Surrey)
16th Oct 2018

"Thanks for everything Jonathan, if wasn’t for you I wouldn’t get this lovely car. You supported me throughout the negotiations terms and you found the best car dealer able to support me despite my difficult requests."

Kathryn S(Near Sheffield)
08th Oct 2018

Morning Jonathan Hope your well !!!! We have now received the Golf TDI that we ordered from you, it’s a great drive. I’ve had to fight to get hold of the keys for a drive what with Ben and even Richard taking the car out. 😁 Thanks for your help with the seamless advice and sale of the car nothing was too much trouble.

Ron and Norma L(Cheltenham)
10th Sep 2018

J, tremendous . Very many thanks.

Simon S(Billingham)
07th Sep 2018

Hi Jonathan. Just took delivery this morning of the VW Polo. Really happy with it as i'm sure my wife will be when she comes home from work :) This is now our 3rd car we have bought from you and i'm sure it won't be the last. I'm thinking of changing my Golf in about a years time and fancy a Mazda CX 5 i think so will contact you nearer the time, unless you have any crazy deals before then ;) . Thanks again. Kind regards.

Keith W(Solihul)
03rd Sep 2018

Jonathan Thank you for all your help with part exchange and purchase of Audi Despite limited UK stock. Your Dealership was able to source a car, and the sale of my car and pick up of the new car went smoothly. I will be using your service in the future and would recommend you to colleagues Regards

Dr Laurence T - Liverpool
26th Aug 2018

Jonathan at Carfile offers an amazing service, that makes buying a car fuss free, with no need to haggle. There may be slightly cheaper brokers out there, but the personal touch makes this company. Ordering the car was easy, a fair trade price offered for the old car, and the car was delivered on the back of a single car transporter. Something went wrong, but, it was sorted out painlessly. When the VW arrived, all looked well, I signed it off and the delivery driver left. Upon further inspection (under the hood) I noticed some trim was damaged, clearly missed on the PDI. Uh-oh I thought, I signed saying I was happy. Getting in touch with the dealer, I was immediately reassured, apologised to, and a date arranged for the dealer to pick up the car, and drop off a (class matching) courtesy car (with a full tank of fuel). Chocolate and wine sent from the dealer in the post to further apologise. A few days later the fixed car was returned (with a full tank of fuel (from empty) and no requirement to fill the courtesy car back up!). Amazing service, and reassurance that even at a distance, the service of Jonathan's VW dealer contact is excellent, probably beyond that which a local dealer would have offered. It's who you know that counts, and Jonathan knows the right Who's!

Ian B (Cheadle)
11th Aug 2018

Hi Jonathan, Just to let you know that our new Polo was delivered to our door last week and to thank you and your team for your all your help and advice. We are really pleased with the car and will definitely recommend your company to friends and relatives. Many thanks again,

Caroline C(London)
01st Aug 2018

Dear Jonathan My new car, (Audi A1) OMG, it is soooo lovely,Thank you,Thank you! Just got back from **** Audi - they are all so lovely up there With many thanks

Gary S and Paul H (Herts)
25th Jul 2018

Hi Jonathan. Today was the day. Everything was smooth and effortless. From pick up of the old car to the grand unveiling of the new one. If people don't use carfile.net they must be crazy. Absolutely blew us away.

Russ D(Portsmouth)
21st Jul 2018

Good Evening Jonathan, The Golf R Estate has arrived! Actually it was delivered to me yesterday, but I’ve been rather too busy driving it. It’s a superb car; picture attached as promised, gleaming in the sun. The whole ordering process has been excellent – and I’ll happily do so again (and recommend others to do the same). Many thanks for your help in getting me a really good deal on the car, and for arranging the PX on my old car too. Kind Regards,

Adam and Sarah B(Preston)
20th Jul 2018

Hi Jonathan, Our brand new VW T-Roc arrived yesterday 😊. Thank you so much for making the car buying process simple, transparent and for getting us a great deal. I’ll definitey be recommending your services to family and friends. Attached are a few photos of our car arriving. Thanks

Roger D(Essex)
04th Jul 2018

Hi Jonathan Just a quick note and pic to say thank you again for another superb deal from Carfile. Thanks also to **** at **** Audi who ensured the whole process went very smoothly. I can’t see myself buying a new car in future from anyone else but you. Many many thanks

Helene M and Val U(Bedfordshire)
03rd Jul 2018

Dear Jonathan, You requested a photo of the new car you arranged for us with **** at **** Skoda. Apologies for our belated response - we took delivery of it on the 15th of June. Anyway, it has a few hundred miles on it now, but it still looks okay in the sunshine. Thanks for your service. The process was about as painless as we could have expected it to be. Best regards,

Paul B(London)
28th Jun 2018

Dear Jonathan, Sorry it has taken so long to send you the picture. I was very happy with the whole process and it couldn’t have gone more smoothly. I work away from home a lot and your Audi dealer delivered the car to my place of work which really helped. Already recommended you to a few friends and colleagues. Bests wishes

Steve M(Kent)
28th Jun 2018

Jonathan, simply a fantastic process. You managed to get me an amazing price for a new RS4. The Audi dealer was superb, proactive and advised me along all steps of the build. Handover was a joy as the car was revealed in the showroom from under a large fabric cover. Will be using many time again. Many thanks. Best